We have issued a VOLUNTARY STOP PLACEMENT. Click here to learn more.


Can you help sew protective mask sleeves? Are you able to donate a meal for staff? Can you make a financial gift to support us? Click here for ways to get involved.


For COVID-19 related interviews and blog posts from Heritage Ministries, click here.
UPDATED 5/26/2020

Letter to Friends of The Kenney

I reach out today to share many updates with you.

On May 11, 2020, the Heritage Ministries Board of Directors confirmed me to lead as permanent President and CEO for Heritage and its affiliates. I am honored and blessed to have been chosen to lead Heritage through this unprecedented time, and look forward to working with each member of our staff as we continue to promote Hope, Dignity, and Purposeful Living to all those entrusted to our care.

I began my career with Northwest Bank, a ten billion dollar corporation, for over twenty years, prior to joining the Heritage organization, where I have most recently served as the Vice President of Marketing, Development, and Sales. I truly believe in giving back, and have been an active member of the community throughout the years, with involvement ranging from Chautauqua Leadership Network, PTA, St. Susan Center, Family Services, and the Bemus Point United Methodist Church. My husband, Jason, and I reside in Bemus Point, NY, along with our four children, Allison, Brennan, Madelynn, and Michael in Bemus Point. We are active members of the Bemus Point United Methodist Church.

Additionally, Jeremy Rutter, Heritage Vice President of Skilled Nursing Operations and Executive Director of Hearthstone Communities, a Heritage senior living community in Woodstock, IL, has been named Chief Clinical Officer of our organization. He previously served Heritage as the Administrator of Record at The Village in Gerry, NY and Administrator at The Park in Jamestown, NY, two Heritage rehab and skilled nursing communities.

It has now been over two months since our skilled nursing and assisted living facilities have been closed to visitors. Staff are being monitored daily upon arrival for work, continue to wear surgical masks, and are now wearing eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. We continue to regularly monitor residents for symptoms throughout day.

The health and safety of our staff and residents are of the utmost importance. As we have been directed to move into mandated testing for all employees by Governor Cuomo’s office, we needed to determine how we could implement that efficiently, while complying with all regulations, and preventing any impact to resident care. Our COVID-19 response team is committed to acting in the best interest of all staff and residents.

As a result, Heritage skilled nursing and rehabilitation communities in Chautauqua County temporarily ceased all admissions effective Tuesday, May 19, 2020, in response to the New York State mandate to test all nursing home employees for COVID-19. This temporary admission halt will affect The Village in Gerry, NY, The Park in Jamestown, NY, and The Green in Greenhurst, NY. We will not accept admissions into our skilled nursing communities until we have sufficient test results indicating that our staffing will not be negatively impacted by our compliance with the executive order.

Our COVID-19 task force continues to monitor and implement the ever-changing guidelines and protocols of the CDC as well as local, state, and federal authorities. At this time, the following guidelines have been implemented at all of our communities:

  • Visitation at all skilled nursing facilities, assisted living, and independent living communities are suspended until further notice.
  • Common areas, including handrails and door knobs, are disinfected frequently.
  • Masks are being worn in accordance with local, state, and federal guidelines at each location.
  • Social distancing must be observed at all times.
  • All pet visits continue to be suspended.
  • We continue to discourage any non-essential trips or errands for our independent living residents. We do have a grocery delivery system in place to protect our residents and staff from exposure. If you are interested in using this service, please contact your community directly.

Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities. Phone calls, video chats, and window visits are being arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

In an effort to offer more expedient and transparent communication, we have implemented an auto call system, so all families can be notified immediately, in the event we have a resident with a confirmed positive COVID-19 test. We ask that you send your current email address to questions@heritage1886.org so we may also contact you via email, or call 1-833-623-0162 with any questions.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep them safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Lisa Haglund
President and CEO

View previous communications below

COVID-19 Update

Dear Residents, Families, and Community Members,

We are grateful to report that as of this writing, none of our Heritage or Heritage affiliated communities have any positive cases of COVID-19. We continue to work diligently to ensure the health and safety of our residents and staff.

As mentioned in my last communication, residents of our skilled nursing facilities are being closely monitored for any signs or symptoms. We continue to check temperatures three times per day. The same is true in our assisted living communities with temperatures being taken twice daily. We continue to reach out to those who reside in our independent living communities to check on their health and have expanded our services to include meal delivery and grocery pick up.

The leadership teams of our communities have completed table top drills and each community currently has the necessary personal protective equipment in place for the safety of our staff, should we have a positive case. In the event of a positive case, each skilled nursing facility has a dedicated location for those individuals. Staff are aware of the procedures that will be followed to assure their safety and to avoid any potential spread throughout the facility.

I want to remind you that we are now going on 18 days since our communities essentially went into a quarantine scenario. All visitation was stopped and all congregate dining and large group activities were discontinued. Staff have been wearing surgical masks anytime they are working in direct care areas. All of these steps have been taken to avoid unknowingly introducing COVID-19 into our facilities.

In addition to the steps being taken to assure the health of your loved ones, our teams are working diligently to provide opportunities for life enrichment and connection with those under our care. Please feel free to contact the appropriate facility if you want to arrange a virtual visit. Additionally, in some of our communities, window visits may be possible.

We have been blessed to receive many donations from the community, and we know that many of you are praying for our residents and staff. Words cannot express how important your support is to our care teams! We continue to seek God’s supernatural protection for our residents, staff, and communities.

David Smeltzer
Heritage President and CEO

UPDATED 3/10/2020

Voluntary Stop Placement

John Cruz, The Kenney Executive Director, has announced that The Kenney, a Heritage senior living community in West Seattle, has issued a voluntary stop placement on all visitors.

The Kenney currently has NO confirmed cases of the COVID-19 coronavirus, they are taking precautions.

At The Kenney, our residents and those we serve are our highest concern. The health and safety of both our residents and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all. On 3/9/20 there was were ten active cases of Coronavirus in assisted living communities in and around the Seattle area. Gov. Inslee’s orders as of 3/10/2020 we are proactively issuing a voluntary stop placement through 4/1/20. Our staff have been well trained in preparation to support our residents.

Effectively immediately, The Kenney will restrict all visitors except for those visiting end-of-life residents. End-of-life residents may have one visitor per day, age 18 or older. All visitors will be screened for illness before being allowed to visit using a screening questionnaire. To reduce the spread of influenza and other respiratory illnesses, The Kenney is also restricting all visitors younger than 18 years of age until further notice.

Presently, any individuals, including vendors and employees, are being screened daily before entering a building. Ancillary service vendors should provide and wear personal protective equipment (PPE) due to the crisis. Those who exhibit any symptoms, have recently traveled, or have been near anyone ill with symptoms are not currently being granted entrance.
The Kenney staff have prepared extensively, and Executive Director, John Cruz, shared he has confidence in the team. “The Kenney and Heritage have taken a proactive approach to prevent the spread and transmission of COVID-19 within its communities. Heritage has formed a COVID-19 task force, including experts in the fields of nursing homes, and senior housing.”

UPDATED 3/10/2020

New Directives from Governor Inslee

As of 9am this morning, Governor Inslee announced new orders pertaining to nursing homes in the State of Washington to help curtail the spread of COVID-19 throughout the state.

A short outline of the new directives goes as follows:

  1. All residents will be limited to one visitor per day for the duration of the emergency.
  2. All visitors will be required to follow all screening procedures as determined by the facility before being allowed to enter.
  3. All visitors will be required to wear protective gear when visiting.
  4. All visitors will logged in and logs will be maintained for thirty (30)days.
  5. All workers are to be screened before reporting to work for each shift for COVID-19 symptoms.
  6. Residents who might be showing symptoms of COVID-19 as determined by medical professionals, must be isolated in their rooms.
  7. No names of individuals with COVID-19 are to be disclosed to the general public as per HIPPA laws.
  8. Real time information pertaining to those individuals with COVID-19 will be transmitted to family members through DSHS.
UPDATED 3/4/2020

Statement from The Kenney Regarding COVID-19

At The Kenney, our residents and those we serve are our highest concern. We would like to assure the public that we currently have no suspected or confirmed cases of COVID-19 (Coronavirus) at The Kenney. The health and safety of both our residents and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all.

The steps we are implementing are directly tied to the recommendations of the CDC and Public Health-Seattle & King County, and we will adjust our steps if those recommendations change.

  • Effective immediately, we are asking visitors to not enter our community if they are exhibiting any type of symptoms or have recently traveled to any area of concern.
  • We are not holding events that bring outside groups of people to the Kenney, and are minimizing large group and outside trip activities to lessen the chance of exposure.
  • Our staff has been well trained in preparation to support our residents.

We thank everyone for their patience and cooperation. Working together we can minimize the impact of this disease on our community.

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